In light of the recent and ongoing outbreak of the (Covid-19) Coronavirus, PC HUB UK Limited T/A PCHUB would like to reassure our business clients and home users that we have put additional steps in place.
We have put together a number of measures designed to make health and safety a top priority whilst still enabling customers to have their machines repaired efficiently and safely.
We have made some changes to the way our technicians visit you.
We will however, at first instance try and repair your machine remotely if this can be done.
We usually require a signature on our digital collection forms when taking your equipment back to our workshop, now we will be temporarily signing it on your behalf to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The technician will stay at least two meters away. You will however have already been told our terms over the phone when booking the appointment prior to our visit and would have verbally agreed to our T&Cs. If your machine is being collected via courier then we will ask these details are given to us over the phone prior to booking the repair in.
Listed below are the measures we have put in place to ensure that our workshop and office environments are safe:
Stay safe and look out for those around you.
On behalf of everyone at PCHUB